New Life for PF Chang’s?? Here’s How CEO Says Chain Will Get Back to Greatness
Operator ZoneRestaurant Failures & Lessons/Nation's Restaurant News/PT40M43S
A pan-Asian concept bleeding talent from the top down while claiming it's getting "back to greatness" — you've heard this song before. Mazany talks systems and standards, but any line cook who's worked a PF Chang's knows the real question: can you execute consistent wok hei at 200 locations when corporate keeps musical chairs with the leadership? The technique is everything in Asian cooking, and technique doesn't survive when the people teaching it keep walking out the door.
— The Chef's Take












